Frequently Asked Questions
Help! Teams worked fine before, but now I can’t get into my class!
Most of the time, rebooting your device or uninstalling and reinstalling Teams will solve any sudden issues with connectivity (we swear!). If that doesn’t work, give us a call at 800-426-6008 or e-mail email@example.com and we’ll help you right away.
I haven’t received the link to my class.
We will e-mail you an invitation link to your class a day or two before your start date. The link for your class remains the same every week, so you will not receive a new invitation for each lesson. If you can’t find the link or never received it, e-mail firstname.lastname@example.org and we’ll resend it.
Do I need a code or password to join?
No, all you need is the link to your classroom. No codes or passwords are required, and you do not need to log in to Teams or create a Teams account.
I have my own Teams account. Should I log in to the class using my details?
If you have a Teams account through work or another institution, please log out of it before joining your class. If you are logged in as a member of a different organization, you may not have access to certain guest features, such as chat or view participants.
I can’t / don’t want to download the app. Can I join via a browser?
Yes, Microsoft Teams meetings are supported in many browsers, including Chrome, Microsoft Edge, and Safari versions 14 and up. You can join via the browser if you prefer not to download the app, or if you are having trouble joining via the app. The main difference between the browser and app versions is that browser users will only see four participants at a time.
I clicked on my link and see a message that says “Someone in the meeting should let you in soon.”
This message means your teacher has not yet logged in to open the virtual classroom. You may be early, or the teacher may be finishing up a prior class. Wait a few minutes, and your teacher or an ABC administrator will open the classroom. If you’re still seeing this message 10 minutes past the class start time, e-mail email@example.com and we will investigate.
I’m trying to enable my camera, and I get a message that says “Teams video sharing is disabled by the administrator” or “Video isn’t working. We could not use your webcam for video.”
This message means that another application on your device is already using your camera, as you may have another video-sharing program like Zoom running in the background. Closing all other programs and restarting your device usually fixes this issue immediately.
I’m on a Mac and having issues using my camera and/or microphone.
Some Mac users may need to set additional permissions to allow Teams to use their audio or video. Go to Apple Menu > System Preferences > Security & Privacy > Privacy tab and verify that the checkbox next to Teams is on for your Camera and Microphone.
I have a question about my classes or Teams that’s not answered here.
We’re here to help! If your question is about language classes, payment, enrollment, homework, attendance, or your learning experience, please e-mail firstname.lastname@example.org. If your question is about Microsoft Teams features, or you would like to schedule a brief evening or weekend training session, e-mail email@example.com.